PLEASE READ BEFORE RETURNING MERCHANDISE!
We require an RMA #;Return Merchandise Authorization#; number
Heres how it works:
1. Call or email your sales rep within 72 hours of receipt of delivery, and describe what you are returning and the reason for the return. He/she will provide you with a unique RMA number if approved.
2. Package up the merchandise and write your RMA# legibly on the side of the box with a marker.
3. Ship the box to us within 14 business days. When the merchandise arrives it will be processed by our receiving department in the manner discussed by you and the rep #;refund, exchange, etc.;. We do this twice a week so be patient we handle returns as we get them.
ALL RETURNS MUST HAVE AN RMA NUMBER ON THE BOX! We cannot accept returns without an RMA number.
All returns must be sent prepaid via parcel post or UPS ground service. Send to
915 Doyle Rd. Ste 303 Suite 223 Deltona, FL, 32725
Returned items should be packed well. Be sure to insure the package with the post office or UPS.
If you need a replacement item right away, we will charge you for the item, but we will credit you upon receiving and processing the returned item.
There will be a 20% restocking fee for all returns, if approved we can give you store credit. Unless the return is the result of our error there will be no charge and we will gladly exchange any product for another product we sell. No returns over 14 days from the invoice date will be accepted. Due to the mechanical nature of many of the parts once opened we cannot sell them to another party therefore on many items such as electronics there are no returns.
If after a return, your order falls below the $150 threshold for a free shipping, please be advised that the applicable shipping cost for your order will be deducted from the amount of your returned items before any refund is issued to you. Therefore, please do not order items just to meet the free shipping limit, only to return them later. You will be charged the shipping owed on your original order because you will no longer meet the free shipping requirements.
There are no returns and no refunds on drop shipments. If you have Racing Planet drop ship a product to your customer, you will need to accept the return of the item to your address. Please do not instruct your customer to send returns to Racing Planet. There is an added fee for drop shipments. If you have questions about drop shipping fees and procedures, please contact our company by opening a support ticket and we will be happy to assist you.
Racing Planet USA reserves the right to deny a return on items damaged by the customer during installation or return shipping.
We cannot accept returns for merchandise damaged in shipping en route to the customer. If you receive damaged freight from us, save all packaging materials and call us so we can begin the claim process. If and when we are reimbursed for damaged goods, we will refund or replace them to you. Shipments are measured and weighted before shipping to ensure that the correct items were sent.
Special orders, electrical parts, tools, and manuals are NOT refundable.
Clothing and jackets are NOT refundable only exchangeable.
Free Shipping Promotions:
Sale / Closeout Items:
Any merchandise which has been taken out for a ride; its considered used.
Any merchandise which shows signs of use ;wear, bugs, dirt, smell, pet hair, scuffing etc; or otherwise is in a condition other then it was received cannot be returned.
Fiberglass parts, including bodywork, under tails, and huggers. Do Not Return Used merchandise.
Order Cancellation / Modifications