PLEASE READ BEFORE RETURNING MERCHANDISE!
We require an RMA #;Return Merchandise Authorization number
**Special orders, racing/reformance parts, OEM parts (this includes all OEM Kymco Parts), plastics/body parts, electrical parts, tools, tires, exhausts, drive belts, tires, rims, and manuals are NOT refundable.** Racing/performance parts includes but is not limited to Malossi, Polini, Airsal, etc. and other racing and/or preformance items. Please read below for additional information.
Heres how it works:
1. Call or email your sales rep within 72 hours of receipt of delivery, and describe what you are returning and the reason for the return. He/she will provide you with a unique RMA number if approved.
2. Package up the merchandise in a shipping box and write your RMA# legibly on the side of the box with a marker. Do not use the original packaging from the item you are trying to return as the shipping box, we will not issue you any credit or refund if you do.
3. Ship the box to us within 14 business days of getting your RMA#. If you do not ship your return back within this time limit we will not be able to issue you any credit on your return. When the merchandise arrives it will be processed by our receiving department in the manner discussed by you and the rep #;refund, exchange, etc.;. We do this twice a week so be patient we handle returns as we get them.
ALL RETURNS MUST HAVE AN RMA NUMBER ON THE BOX! We cannot accept returns without an RMA number.
All returns must be sent prepaid via US Mail or UPS ground service with a tracking number. We are not responsible for lost or misdirected returns. Send to
915 Doyle Rd. Ste 303 Suite 223 Deltona, FL, 32725
Returned items should be packed well. Be sure to insure the package with the post office or UPS.
If you need a replacement item right away, we will charge you for the item, but we will credit you upon receiving and processing the returned item.
There will be a 20% restocking fee for most returns and/or cancellations, except for special order items, such as OEM Piaggio, Vespa, Derbi, Kymco and Hyosung parts. If you return special order OEM parts, tires, or other parts that are special order items, we reserve the right to determine wheather or not a refund shall be issued; and any such the refund will be subject to a 40% restocking fee. Please note there are no returns on plastics and/or body parts. If you cancel an order an a body part once the order has been processed, the order will be subject to a 40% restocking fee. If your return is approved we can give you store credit. Unless the return is the result of our error there will be no charge and we will gladly exchange any product for another product we sell. No returns over 14 days from the invoice date will be accepted. Due to the mechanical nature of many of the parts once opened we cannot sell them to another party therefore on many items such as electronics there are no returns.
If after a return, your order falls below the $299 threshold for a free shipping, please be advised that the applicable shipping cost for your order will be deducted from the amount of your returned items before any refund is issued to you. Therefore, please do not order items just to meet the free shipping limit, only to return them later. You will be charged the shipping owed on your original order because you will no longer meet the free shipping requirements.
There are no returns and no refunds on drop shipments. If you have Racing Planet drop ship a product to your customer, you will need to accept the return of the item to your address. Please do not instruct your customer to send returns to Racing Planet. There is an added fee for drop shipments. If you have questions about drop shipping fees and procedures, please contact our company by opening a support ticket and we will be happy to assist you.
Racing Planet USA reserves the right to deny a return on items damaged by the customer during installation or return shipping.
We cannot accept returns for merchandise damaged in shipping en route to the customer. If you receive damaged freight from us, save all packaging materials and call us so we can begin the claim process. If and when we are reimbursed for damaged goods, we will refund or replace them to you. Shipments are measured and weighted before shipping to ensure that the correct items were sent.
Special orders, electrical parts, tools, exhausts and manuals are NOT refundable.
Special Note on Racing Exhaust Systems and Replacement Mufflers: Due to the type of product, its use, and location rust is not covered by any warranty whatsoever regardless of mitigating circumstances. These items are sold as is where is. It is the owners responsibility to maintain, properly store out of the rain / snow / elements, and if needed apply heat resistant lacquer for the maintenance of the product. Certain manufacturers provide additional information regarding maintenance of Race Style exhausts with bare metal, and it is advised that those maintenance procedures are followed.
We do not cover installation. Improper installation and/or items falling off during operation are not covered by warranty. It is up to the repair center, dealership, or installation shop to cover installation and to follow proper procedures from the manufacturers.
Clothing and jackets are NOT refundable.
Free Shipping Promotions:
All Sale / Closeout Items:
Any merchandise which has been taken out for a ride and/or tested; its considered used.
Any merchandise which shows signs of use; wear, bugs, dirt, smell, pet hair, scuffing etc; or otherwise is in a condition other then it was received cannot be returned.
Fiberglass parts, including bodywork, under tails, and huggers. We do not accept returns on any fuel filters, air filters, filtration device. Do Not Return Used merchandise.There are no returns on tires. No warranty on tires. Tires should be installed by a local motorcycle dealership to ensure proper installation.
Order Cancellation / Modifications